"CBU Failure" means you did not insert the USB Key (dongle) before you tried to open the program. Close the error message, insert the Key and then open Creative DRAWings?.

 

This happens for one of two reasons:

1. You have not installed Direct X during the installation process. It’s the third part of the installation process, following the installation of Creative DRAWings? and Wings’ modular?

OR

2. Your graphics card does not have at least 64 MB of memory and you will need to upgrade the card. This is possible only on desktop PCs.

Before upgrading the graphics card try to update the drivers first, from the manufacturer’s website.

 

The Object Toolbar will always be blank until you select an object (area) or outline of that you wish to change.

 

If the pen tab will not open, there is no outline around your design or the selected object (area). You can only open the pen tab when one of more objects or the entire design has outline stitching.

 

Always click on the 100% icon on the top toolbar before you begin to create a design in Creative DRAWings?. This will keep your design ratio 1:1 on the workspace. Once you do this, you can then zoom in close to work on details. To calibrate your monitor, Click on Tools>Options and then the Monitor tab and follow the directions.

 

Creative DRAWings? has an extra security feature that handles exceptions that might occur while working with complex designs. This feature allows you to undo your last change in the design, which made the system unstable, and then continue from that point. Whenever an Unhandled Exception has occurred, you will see a pop-up box with the Unhandled Exception message. In order to continue working in Creative DRAWings?, you must click on the "Yes" button so the system becomes stable again. If an Exception happens, it is best to save the changes using the "Save As" function and then continue working with the design. If you click the "No" button the System will crash!

 

Go to View> and make sure the toolbars are checked.

 

A. During installation temporary files may become corrupted. NOTE: Error messages 1305 & 1309 are similar but  Error 1305 has an extra step in the repair process.

Clean up all temp folders. In your browsers' (i.e., Explorer, FireFox, etc.) address bar enter %temp% and press enter.

Delete all files that are allowed to be deleted. Go to C:\windows\temp Delete all files.

B. Un-install the software (if any part of it was installed).

C. Delete the folder <<C:\Program Files\DRAWstitch\Creative DRAWings>>

Delete the folder C:\Program Files\Common Files\InstallShield\Driver\10 from the machine.

Unzip the attached file to hard drive and double click IsScript.msi

Complete the installation.

This must complete with success in order to execute the next step (D).

D. In Hard Disk C: create a new folder and name it as DRAWings. Copy all the files of the CD in this folder. If the CD is corrupted it should show error message during copying the files in c:\DRAWings folder. If this is the case you will need a new CD, the Program CD is corrupt.

If there is no error message during copying, then make the installation from c:\DRAWings folder by double clicking Setup.exe file.

 

A. During installation temporary files may become corrupted. NOTE: Error messages 1305 & 1309 are similar but  Error 1309 has one less step in the repair process.

Clean up all temp folders. In your browsers' (i.e., Explorer, FireFox, etc.) address bar enter %temp% and press enter.

Delete all files that are allowed to be deleted. Go to C:\windows\temp Delete all files.

B. Un-install the software (if any part of it was installed).

C. Delete the folder <<C:\Program Files\DRAWstitch\Creative DRAWings>>

D. In Hard Disk C: create a new folder and name it DRAWings. Copy all the files of the CD in this folder. If the CD is corrupted it should show error message during copying the files in c:\DRAWings folder. If this is the case the Program CD is corrupt and you will need a new CD.

If there is no error message during copying, then make the installation from c:\DRAWings folder by double clicking the Setup.exe file.

 

The error 1402 means that the installation cannot access one or more registry keys.  There are several reasons why this may happen:

1. The customer does not have administrative rights. In this case make sure that at least the installation will be done with administrative rights.

2. The customer has another software running that does not let him access the registry.  In some cases “Outlook” may cause this problem. Also, shut down any antivirus software during installation.

3. Customer should delete the following keys:

HKEY_LOCAL_MACHINE\SOFTWARE\WINGSSYSTEMS

And

HKEY_CURRENT_USERS\SOFTWARE\WINGSSYSTEMS

Then re-start the computer and re-install the software.