Q1. |
Is Creative
DRAWings® an autodigitizing program?
Yes, it is an
autodigitizing program! Creative DRAWings® can be as
easy or as involved as you need it to be. It is great
for the beginner and can still challenge the advanced
user. Easily create letters and logos in minutes. The revolutionary
and professional DRAWstitch® technology has been
incorporated into Creative DRAWings® to work almost as
fast as the blink of an eye to create embroidery designs
from images. It does much more than traditional static
digitizing software. Creative DRAWings® is an
interactive product with artificial intelligence that
almost “thinks” for you and helps release your
creativity.
|
Q2. |
Why don’t small pictures (thumbnails) appear next to the
graphic file names like they do on my friend’s computer?
It depends on the
software installed on your computer. Some software
programs include a Thumbnail or Icon Viewer
that shows a picture, not just a list or icons. If you
do not have a Thumbnail Viewer, you will still see a
picture of the file you select in the Preview window at
the lower left below the list of designs in the file.
|
Q3. |
I just
started machine embroidery for my family, is Creative
DRAWings® for me?
Absolutely! It is
the easiest and smartest program available for any level
user. Get a hands on demonstration from your local
Creative DRAWings® retailer.
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Q4. |
I have a very
expensive digitizing software program, why would I want
Creative Drawings®?
You are spending
far too much time digitizing with the software that you
currently own. Creative Drawings®
will cut your digitizing time in half at least, giving
you more time for other tasks! Creative DRAWings® gives
you quick results with less decisions that you are
expected to make with the other software programs.
|
Q5. |
On to how
many computers can I install Creative DRAWings®?
As many as you
like. When you purchase the program you will receive one
USB key (dongle/ security device). This key will allow
you to run the program on only one computer at a time,
therefore, you will not be in any violation of any type
of software agreement by installing the program on
multiple computers since you will only be able to run
the program on one computer at any one time. |
Q6. |
What does "CBU Failure" mean when I
try to open Creative DRAWings®?
"CBU Failure"
means you did not insert the USB Key (dongle) before you
tried to open the program. Close the error message,
insert the Key and then open Creative DRAWings?. |
Q7. |
Why do I see a 3-D error message
when I try to open Creative
DRAWings®?
This happens for
one of two reasons:
1. You have not installed Direct X during the
installation process. It’s the third part of the
installation process, following the installation of
Creative DRAWings? and Wings’ modular?
OR
2. Your graphics card does not have at least 64 MB of
memory and you will need to upgrade the card. This is
possible only on desktop PCs.
Before upgrading the graphics card try to update the
drivers first, from the manufacturer’s website. |
Q8. |
My Objects Toolbar is there, but it’s blank. What do I do?
The Object
Toolbar will always be blank until you select an
object (area) or outline of that you wish to change. |
Q9. |
Why can’t I open the Pen tab to work with the outline on the
Objects Toolbar?
If the pen tab
will not open, there is no outline around your design or
the selected object (area). You can only open the pen
tab when one of more objects or the entire design has
outline stitching. |
Q10. |
I drew my own design, but when I sewed it out it was very
small. What did I do wrong?
Always click on
the 100% icon on the top toolbar before you begin to
create a design in
Creative DRAWings?. This will keep your
design ratio 1:1 on the workspace. Once you do this, you
can then zoom in close to work on details. To calibrate
your monitor, Click on Tools>Options
and then the Monitor tab and follow the
directions. |
Q11. |
What does the error message "Unhandled Exception" mean?
Creative
DRAWings? has an extra security feature that handles
exceptions that might occur while working with complex
designs. This feature allows you to undo your last
change in the design, which made the system unstable,
and then continue from that point. Whenever an Unhandled
Exception has occurred, you will see a pop-up box with
the Unhandled Exception message. In
order to continue working in Creative DRAWings?, you
must click on the "Yes" button so the
system becomes stable again. If an Exception happens, it
is best to save the changes using the "Save As"
function and then continue working with the design. If
you click the "No" button the System will crash! |
Q12. |
I don’t see the toolbars mentioned; where are they?
Go to
View> and make sure the toolbars are checked. |
Q13. |
I'm getting an Error 1305 message. How do I fix the problem?
A. During
installation temporary files may become corrupted. NOTE:
Error messages 1305 & 1309 are similar but Error
1305 has an extra step in the repair process.
Clean up all temp folders. In your browsers' (i.e.,
Explorer, FireFox, etc.) address bar enter %temp% and
press enter.

Delete all files that are allowed to be deleted. Go
to C:\windows\temp Delete all files.
B. Un-install the software (if any part of it
was installed).
C. Delete the folder <<C:\Program
Files\DRAWstitch\Creative DRAWings>>
Delete
the folder C:\Program Files\Common
Files\InstallShield\Driver\10 from the machine.
Unzip the
attached file to hard drive and double click
IsScript.msi
Complete
the installation.
This must
complete with success in order to execute the next step
(D).
D.
In Hard Disk C: create a new folder and name it as
DRAWings. Copy all the files of the CD in this folder.
If the CD is corrupted it should show error message
during copying the files in c:\DRAWings folder. If this
is the case you will need a new CD, the Program CD is
corrupt.
If there
is no error message during copying, then make the
installation from c:\DRAWings folder by double clicking
Setup.exe file. |
Q14. |
I'm getting an Error 1309 message. How do I fix the problem?
A. During
installation temporary files may become corrupted. NOTE:
Error messages 1305 & 1309 are similar but Error
1309 has one less step in the repair process.
Clean up all temp folders. In your browsers' (i.e.,
Explorer, FireFox, etc.) address bar enter %temp% and
press enter.

Delete all files that are allowed to be deleted. Go
to C:\windows\temp Delete all files.
B. Un-install the software (if any part of it
was installed).
C. Delete the folder <<C:\Program
Files\DRAWstitch\Creative DRAWings>>
D.
In Hard Disk C: create a new folder and name it
DRAWings. Copy all the files of the CD in this folder.
If the CD is corrupted it should show error message
during copying the files in c:\DRAWings folder. If this
is the case the Program CD is corrupt and you will need
a new CD.
If there
is no error message during copying, then make the
installation from c:\DRAWings folder by double clicking
the Setup.exe file. |
Q15. |
What do I do if I get an error 1402?
The error 1402
means that the installation cannot access one or more
registry keys. There are several reasons why this
may happen:
1. The customer does not have administrative rights. In
this case make sure that at least the installation will
be done with administrative rights.
2. The customer has another software running that does
not let him access the registry. In some cases
“Outlook” may cause this problem. Also, shut down any
antivirus software during installation.
3. Customer should delete the following keys:
HKEY_LOCAL_MACHINE\SOFTWARE\WINGSSYSTEMS
And
HKEY_CURRENT_USERS\SOFTWARE\WINGSSYSTEMS
Then re-start the computer and re-install the software. |
Q16. |
When do I
insert the USB Key (dongle) in my computer when installing
Creative DRAWings®?
Insert the
installation CD first; do not insert the USB Key
(dongle). You will be directed to insert it at the
appropriate time during the installation process. |
Q17. |
What do I do if Creative DRAWings® fails to launch?
Creative
DRAWings® is a demanding software on a 3D graphics card.
If the PC onto which you have installed the software
does not meet the minimum system requirements, the
software may not work properly.
One of the problems may be with your video
card.
Verifying Video Card Memory
To verify the
amount of RAM on the video card, do the following:
-
Right-click on the Desktop and select Properties.
-
Click the
Settings tab.
-
Click the
Advanced button.
-
Click the
Adapter tab. Memory Size should read at least 32MB.
If it is less than 32MB, you will need to upgrade
the video card to meet or exceed the Creative
DRAWings system requirements.
Please
refer to the Troubleshooting section beginning on page
304 of the PDF Embroidery Software Manual located in
your Programs Folder under Creative DRAWings® for
additional information on this and other more technical
guides. |