Contact Us

Contact Us


Creative DRAWings Box

Take what you know about Creative DRAWings® and develop your knowledge further. Think outside the box and learn a wonderful way to place your embroidery perfectly with templates. Be trained on how to take an existing embroidery and turn it into a patch. Discover how to create wonderful craft projects with Creative DRAWings®. The possibilities are as broad as your imagination.



For technical support please contact your dealer!


If you want to contact us for a technical issue that you might faced with our software, together with the description of the issue we will need the following information:

Keyform

A Key Form (keyform) is always needed whenever you contact us for Support. Therefore do not forget to include one in your email.


You can send us the key form from Creative DRAWings by following the steps below:

  1. Run Creative DRAWings software
  2. Click on "Tools" menu, in the "stitch" part of Creative DRAWings software
  3. Click on "Security keys"
  4. Click on "Keyform" button (top right)
  5. A new window will come up with the key form information.
  6. Click on "File" - "Save As" option and save the key form.
  7. Then send it by e-mail together with your questions.



Full description of the issue you are facing

Please send us a full description of the problem and how you managed to produce it. If the issue has to do with a specific design please send us the design together with instruction on how to reproduce it.




Screen capture of the error message

If you receive a specific error from the Software please send us a screen capture (http://take-a-screenshot.org/) of the dialog that has this issue or from the entire software, to check it






Contact us


You can contact us ,also, directly from the [email protected] email address but you have to provide as the same information listed in the Email form.

*Prefix:

*Full Name:

*Location:

State:

*E-mail address:

*Subject:

Serial Number:
(USB key number)

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