On-Line Store Policies




Creative DRAWings Embroidery & Digitizing Software


Your Order


Creative DRAWings® Version 8 Image
  • Place your order with our secure online shopping cart (PAYPAL) using VISA, MasterCard, Discover or American Express
  • PLEASE NOTE:  International Customers will be charged the appropriate shipping/handling charge (see below).
  • Specify any unique ordering or shipping requests under "Special Instructions" in the shopping card. 
  • Your order will be confirmed within 24 hours via email. 
  • If you have a "spam-guard" from Earthlink or an AOL block on your email, confirmation of your order and shipment information will bounce back and you will not receive correspondence regarding your order.

Shipping & Handling


  • Orders ship within 48 hours of receipt. We operate Monday through Friday.
  • Our partner Wings Systems Ltd will handle the fulfillment service for your order.
  • If there is any delay in shipping, we will contact you.
  • USA Customers -----> $15.00 Shipping/Handling via UPS.
  • Canadian Customers -----> $15.00 Shipping/Handling via UPS.

USB Key Policy


Each USB key has a one year guarantee. 

  • If a key is found to be defective within one year of purchase, we will replace the key at no charge. Contact us at [email protected] to arrange the return of the defective key with your receipt.
  • If a key becomes defective after one year of purchase, the user may purchase a replacement key plus shipping costs.  Contact us at  [email protected] to arrange the return of the defective key with a copy of your receipt.
  • If a key is lost, the user must buy new software.
  • If the user breaks, burns or damages the key, we will replace the key for a fee plus shipping costs. Contact us at [email protected] to arrange the return of the damaged key with a copy of your receipt.