On-Line Store Policies

Place Your Order

• Place your order with our secure online shopping cart using VISA, MasterCard, Discover or American Express. 
• PLEASE NOTE:  International Customers will be charged the appropriate shipping/handling charge (see below).
• Specify any unique ordering or shipping requests under "Special Instructions" in the shopping card. 
• Your order will be confirmed within 24 hours via email. 
• If you have a "spam-guard" from Earthlink or an AOL block on your email, confirmation of your order and shipment information will bounce back and you will not receive correspondence regarding your order.

Shipping & Handling

• Orders ship within 48 hours of receipt. We operate Monday through Friday.
• If there is any delay in shipping, we will contact you.
• USA Customers -----> $15.00 Shipping/Handling via FedEx Ground.
• Canadian Customers -----> $20.00 Shipping/Handling via USPS International Priority Mail.
• International Customers -----> $50.00 Shipping/Handling via USPS International Express Mail.

30-Day Return Policy

Creative DRAWings® Version 5 is a terrific software product and we are certain you will be satisfied. Purchase today and if you are not pleased, you will be refunded on your credit card purchase less a $20 shipping & handling fee. This 30-day refund applies only to Creative DRAWings® Version 5 purchased on this website. Contact sales@creative-drawings.com to identify the reason for your return and to make arrangements.

Creative DRAWings® Dealers

Creative DRAWings® encourages you to support your local dealer. If a dealer is not in your area, you can order directly from this website.

USB Key Policy

Each USB key has a one year guarantee. 

• If a key is found to be defective within one year of purchase, we will replace the key at no charge. Contact us at sales@creative-drawings.com to arrange the return of the defective key with your receipt.
• If a key becomes defective after one year of purchase, the user may purchase a replacement key plus shipping costs.  Contact us at  sales@creative-drawings.com to arrange the return of the defective key with a copy of your receipt.
• If a key is lost, the user must buy new software.
• If the user breaks, burns or damages the key, we will replace the key for a fee plus shipping costs. Contact us at sales@creative-drawings.com to arrange the return of the damaged key with a copy of your receipt.

Security Policy Statement

Security matters – it matters to you and it matters to us. We use a terrific company to handle our shopping cart security called Americart. Security is all Americart does, and they do it very well. When you place your order you will see a notice like the one below, with the date added. This shows that the processing security has been checked for that specific day.

Security happens every day throughout the day. We trust Americart to make certain your information is safe. If you have any worries or concerns, please contact us.